How do I choose the right metrics for my NOC?

Date:2023-01-09
1. Identify the goals of your NOC: Before you can choose the right metrics for your NOC, you must first identify what goals you want your NOC to achieve. Do you want your NOC to provide quick resolution of incidents? Do you want to reduce the mean time to resolution? Do you want to optimize network uptime? Identifying your goals will help guide you in selecting the right metrics. 2. Brainstorm and narrow down your list of potential metrics: Once you have identified your goals, brainstorm the metrics that will will help you track them and how they relate to each other. Metrics that track uptime, response time, system availability, mean time to resolution, and customer satisfaction are all great options. 3. Utilize dashboard tools to visualize your metrics: Once you have chosen the metrics for your NOC, utilize dashboard tools such as Grafana to visualize your metrics in a meaningful way. This will allow you to identify trends, problems and successes in real-time. 4. Use feedback from previous NOC standards to refine your metrics: If you already have a set of NOC metrics in place, use that feedback to tweak and refine the metrics to ensure they best meet your needs. This will help ensure the metrics are effective in meeting your goals.
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